FAQ

Fan conduct or venue issues? Need help?

• Visit the HELP Kiosk located at the back of the lawn (house left)
• Send an email to helpme@930.com
• Text HELP to 410.992.2141 with your issue and location

Advance tickets can be purchased online through Ticketmaster.com. Tickets can also be purchased in person from the Merriweather Post Pavilion box office, as well as The Anthem, Lincoln Theatre, and 9:30 Club box offices, and at 9:30 The Truck. The box office accepts VISA, Master Card, American Express and Discover. There is no service charge at the box office and ticket truck. Click here for current box office hours.

VIP packages, Platinum tickets, and verified resale tickets cannot be purchased at the box office, they can only be purchased online. Only GA and standard reserved seating tickets are available at the box office.

Tickets for all shows are sold online through Ticketmaster or in person at the Box Offices at The Anthem, 9:30 Club, Lincoln Theatre, The Atlantis, and Merriweather Post Pavilion, and at 9:30 The Truck. Tickets are sometimes also available through fan club sites as presales or special VIP packages. Please be aware that tickets purchased through other, secondary market sources (i.e. StubHub, Vivid Seats, SeatGeek, scalpers, etc), may or may not be legitimate. I.M.P. does not endorse using any secondary ticketing sources, and the Box Office can not resolve any issues involving them, such as lost or invalid tickets.

All bags are subject to a thorough search upon entry. Guests have the right to refuse a bag search, and the venue has a right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. No backpacks or backpack-style purses of any size, except those of the clear plastic variety. All permissible bags/clear backpacks cannot be larger than 13” x 15”.

• No bottles, glass, cans, coolers, or baskets.
• No outside beverages, except one empty or factory-sealed water bottle allowed per customer (refer to show for exceptions).
• No Signs/Banners larger than 8.5 x 11 inches.
• No laptop computers, tablets, or any other similar electronic devices
• No professional cameras (with a removable lens), or recording devices.
• No alcohol, grills, or glass containers permitted in the parking areas.
• No laser pointers, weapons, or selfie sticks.
• No tobacco product, vapes, or electronic cigarettes. Howard County law prohibits smoking in public places. You may be ejected without refund if caught smoking inside the venue.
• No pets.

Personal food items in a clear, disposable, non-glass container are permitted (1 per guest). Additionally, one empty or factory-sealed water bottle allowed per customer (refer to show for exceptions).

Cash is accepted at the merch stand. However, all Merriweather concession stands are cashless. Credit/debit cards, Apple Pay, and Google Pay are accepted.

Mobile tickets will only be accepted on a mobile phone. Printed out QR codes will not be allowed entry to the venue.

For most performances, the show starts 90 minutes after gates open. Schedule is subject to change without notice. Please check the calendar page on the day of the show for updates.

No, there is no reentry. (The only exception is for extreme weather – see next question.)

All performances are rain or shine. However, in the event of extremely inclement weather, remember: SAFETY FIRST. Should you leave the venue to take shelter in your car, hold on to your ticket for re-entry to that night’s event. Check our Facebook and Twitter pages, and Jumbotron for updates. Personal tote-sized umbrellas are permitted.  No golf umbrellas or larger.

No, we do not allow refunds or exchanges. Show schedules, festival lineups, and opening acts are subject to change without notice. No refunds will be authorized in the event that a festival artist or an opening act does not perform. Refunds will only be authorized if a show gets canceled.

Children under 2 are free on the lawn for most shows.

We do not have a specific dress code, but we do ask that you wear clothes, including shoes!

Lawn chairs are permitted for most shows; however, there are times when only lawn chairs with no legs (stadium seats) are allowed. No lawn chairs of any kind will be permitted on the SkyLawn. Small blankets are allowed for most shows to occupy your personal space; please be courteous of your neighbor. Please refer to the website closer to the show or check the pre-show email (usually sent the day before the show) for up-to-date information on lawn chairs for your show.

Patrons requesting special accommodations for medications, medical devices, and/or service animals should contact the venue at 410-715-5550 or info@merriweathermusic.com in advance or speak to the Security Supervisor at their gate of entry. All entry/exit gates are accessible and patrons may enter through authorized points of entry. All persons, bags, and personal items are subject to inspection before entering the venue. No bag or item larger than 13″×15″ will be permitted inside the venue. Please note: Merriweather does NOT have wheelchairs on site to borrow or rent.

During shows, lost and found is located at Customer Service, which is located at the lawn concession stand near the beer garden. You can drop by or text the Help Line at 410-992-2141. After a performance, you can call our Administrative Offices at 410-715-5550 to see if your lost item has been turned in!

Please see the seating charts below to find your seat location.

If you originally purchased your tickets through Ticketmaster or at the Merriweather box office, please contact info@merriweathermusic.com and we may be able to reissue them.

Guests must comply with the venue’s rules, regulations, policies, and standards of conduct and must behave courteously and respectfully. Guests must abide by instructions provided by venue staff and security personnel regarding all aspects of the event experience, including, without limitation, instructions regarding parking, entry, and security. The venue reserves the right in the venue’s sole discretion, without refund, to refuse admission, eject, and/or ban for future events or into perpetuity any person who fails to comply with instructions from venue staff and/or security personnel; whose conduct is, in venue management’s sole discretion, discourteous, disrespectful, and/or unsafe; and/or whose conduct fails to comply with these policies or any of the venue’s other rules, regulations, policies, and standards of conduct.

MERRIWEATHER WELCOMES, EMBRACES, AND RESPECTS PEOPLE OF ALL RACES, ETHNICITIES, RELIGIONS, SEXUAL ORIENTATIONS, GENDER IDENTITIES, AGES, AND ABILITIES, AND WE EXPECT YOU TO DO THE SAME.

Merriweather Post Pavilion makes its facilities accessible to individuals with disabilities.  Guests requesting accommodations are requested to provide as much advance notice as possible regarding their needs.

PARKING: Parking is FREE for Merriweather Post Pavilion concertgoers. Merriweather operates over a dozen parking lots around downtown Columbia during events. There is no need to reserve (or purchase) parking in advance.  ADA accessible parking is available in Lots 2 and 4. Click here for a link to our parking map.

SEATING:  People requiring mobility accessible seating can purchase online through Ticketmaster or at the Merriweather box office. We have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater/concert seats. Note: Companion seats are plastic folding chairs. Wheelchair-accessible and companion seats are located throughout Section 100, in Row Z of Sections 200-204, and in Row JJ of Sections 300-302. If you are having trouble viewing these seats in Ticketmaster, click the “Filters” button in the upper right-hand corner and toggle the “Accessibility” button to On. Merriweather does NOT have wheelchairs on site to borrow or rent.

HEARING AND VISION:  People requiring hearing accessible or visually accessible seating should call Merriweather at 410-715-5550 or email us at info@merriweathermusic.com PRIOR to purchasing any tickets online. Sign language interpreter services are provided depending on the availability of interpreters, which may vary based upon the amount of advance notice received on behalf of the patron. Requests for interpreter services should be emailed to info@merriweathermusic.com. This mailbox is monitored during regular business hours 9:30a to 5:00p, Monday through Friday, and show days 10:00a until 11:00p. Requests made outside these hours will be responded to in the next business day. While we will attempt to honor requests made fewer than 14 days before a show and 4 weeks prior to a festival event, we may be unable to confirm that our interpreter service providers will be available. Please keep this time frame in mind, as we will do our best to accommodate requests. These services are provided at no additional cost to the person requesting the service.

SERVICE AND SUPPORT ANIMALS: Guests with a need to be accompanied by trained service or support animals should contact the venue, 410-715-5550 or email us at info@merriweathermusic.com at least three hours in advance of the program so that supporting documentation may be provided and adequate seating arrangements may be made to help ensure that all patrons are able to enjoy the performance.

MEDICATIONS AND ALLERGIES: Patrons requesting special accommodations for medications, medical devices, or allergy sensitivities should contact the venue, 410-715-5550 or email us at info@merriweathermusic.com in advance of the performance, or speak to the Security Supervisor at their gate of entry. All entry/exit gates are accessible and patrons may enter through authorized points of entry.

OTHER ACCOMMODATION REQUESTS: Patrons requesting special accommodations not addressed on this page should contact the venue, 410-715-5550 or email us at info@merriweathermusic.com in advance of the performance to let us know of your needs.  This mailbox is monitored during regular business hours 9:30a to 5:00p, Monday through Friday, and show days 10:00a until 11:00p. Requests made outside these hours will be responded to in the next business day. While we will attempt to honor all requests, the more advance notice we have of a patron’s needs, the better able we are at being able to provide accommodations. When requests for accommodations are based upon a non-obvious physical or mental disability, patrons are encouraged to email medical documentation supporting the need for an accommodation and the nature of the accommodation requested a few days before the event so that the request can be evaluated and any questions resolved in advance of the event.